Exciting Career Opportunity: Warehouse & Logistics Assistant in Dubai

Are you looking to build a rewarding career in the aviation industry? The Emirates Group, a global leader in aviation services, is hiring for various Customer Service Roles in Dubai. Whether you aspire to be on the front lines assisting travelers or working behind the scenes in a support role, Emirates Group offers diverse opportunities to grow professionally while enjoying a dynamic lifestyle.

About The Emirates Group

The Emirates Group comprises Emirates Airline, the world’s largest international airline, and dnata, a global air services provider. With its headquarters in Dubai, the company is at the forefront of innovation in aviation, offering a fast-paced and exciting work environment.

If you are passionate about travel, enjoy working with people from different cultures, and seek a fulfilling career, this is your chance to be part of one of the world’s leading aviation companies.

Available Job Roles

Emirates Group is offering opportunities in both customer-facing and back-office roles. All selected candidates will undergo an extensive training program covering customer service skills and operational systems.

I. Customer-Facing Roles

1. Airport Services Agent (EK/dnata) & marhaba Services Agent

• Assist passengers during check-in, boarding, and baggage handling.

• Ensure a smooth and seamless experience for customers.

• Provide specialized assistance to VIPs, unaccompanied minors, and passengers with special needs.

• Wear the official Emirates Group uniform and uphold service standards.

II. Back-Office Role

2. Contact Centre Services Agent

• Serve as the voice of Emirates, providing accurate information about flights, bookings, and services.

• Assist customers through various communication channels, including chat, social media, and calls.

• Handle inquiries efficiently while maintaining a high level of professionalism.

• Multilingual applicants (Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean) are highly preferred.

Eligibility Criteria

To be considered for Customer Service roles at Emirates Group, candidates must meet the following requirements:

• High School Certificate or A-Levels.

• Fluency in spoken and written English (additional languages are a plus).

• Strong interpersonal and communication skills.

• Willingness to work in shift-based schedules.

• Basic proficiency in Microsoft Word, Excel, and Email applications.

• Must be open to wearing company uniform (for customer-facing roles).

Application & Hiring Process

The recruitment process at Emirates Group follows these steps:

1. Submit Your Application – Fill out the online application form.

2. Application Review – The recruitment team will assess your profile.

3. Video Interview & Assessment – Shortlisted candidates will be invited for an interactive online interview via HireVue.

4. Final Offer – If selected, you will receive an official employment offer along with details about your salary and benefits.

Salary & Benefits

Working with Emirates Group comes with a competitive tax-free salary, paid in UAE Dirhams (AED). The salary is complemented by attractive employee benefits, including:

• Travel perks for employees and their families.

• Medical and insurance coverage.

• Career advancement opportunities within the Emirates Group.

Why Join Emirates Group?

• Work in an internationally recognized aviation company.

• Gain hands-on experience in customer service and operations.

• Be part of a multi-cultural work environment with professionals from around the world.

• Enjoy an exciting career in Dubai, one of the world’s leading business and tourism hubs.

Apply Now!

Don’t miss this opportunity to join Emirates Group and build a successful career in the aviation industry. Click on the link below to submit your application today:

➡ Apply Now

For more details, visit the Emirates Group Careers page. Good luck with your application!